You can track your order by logging into your account on our website and navigating to the “Orders” section. There, you’ll find detailed information about the status of your order and tracking updates.
WE ARE USUALLY ASKED ABOUT
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, bank transfers, and cash on delivery (COD). You can choose the most convenient option for you during the checkout process.
What is your shipping policy?
Our shipping policy includes estimated delivery times, shipping fees (if applicable), and information on any restrictions or limitations regarding delivery locations. You can find more details during the checkout process or in the shipping information section.
Do you offer international shipping?
At the moment, we primarily cater to domestic customers. However, we are exploring options for international shipping in the future. Please stay tuned for updates on our shipping services.
What is your return policy?
Our return policy allows for returns in case of damaged, defective, incorrect, or incomplete items. You can initiate a return request within a specified period of time, typically within 14 days of receiving your order. For more information, please refer to our Return Policy section.
How can I contact customer support?
Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us via email at [email protected] or through the “Contact Us” page on our website.
Are the products on your website authentic?
Yes, we take pride in offering authentic products sourced from trusted suppliers and manufacturers. We prioritize quality and authenticity to ensure a satisfying shopping experience for our customers.
Do you have a loyalty program or rewards system?
Yes, we value our loyal customers and offer a rewards program to show our appreciation. You may receive coupon codes upon purchase, which can be redeemed for discounts or special offers on future orders.
Can I cancel my order?
You can cancel your order as long as it has not been shipped. To cancel your order, please log in to your account and navigate to the “Orders” section. If your order has already been shipped, please refer to our Return Policy for further assistance.